I am writing as a new customer to HME Specialists to commend you for the service you provide to your customers/clients.

I have been using oxygen since 2001 and have been with other providers until last year. The service I have received from HME has bee far superior to other companies. Every HME person I have dealt with, whether in person, or over the phone, has bee professional, courteous and most of all helpful.

I had to go through the lengthy and frustrating process of getting “back in the system” after being a CPAP user since the mid 80’s.  Jumping through all of the legal hoops over a period of some six plus months made this old man exceedingly grumpy at times as I questioned why I had to be treated like a “newbie.”

Finally the day came when I was going to meed my new machine.  From the time I arrived at your West side facility until the time I left with my new appliance in hand I was treated professionally and given every opportunity to ask any questions that was on my mind.  It was obvious to me that HME wanted me to be a happy and healthy client.

We stopped in an HME office because we needed a better O2 provider.  From the beginning Jeremy worked with us, even though it was after hours.  He stayed and made sure we got what we needed.  He has continued that quality of care since.  When my husband was switched from Bi-pap to Trilogy it was  scary time, new machines that we knew nothing about.  Veronda has well exceeded expectations by providing friendly knowledgeable care.  She too has taken extra time when we needed it. 

Thank you again Farmington NM Team, for all your service and a job well done! I have recommended your company to all who would listen!

I was on the phone 7 hours a day for two weeks before I met Natalie from HME out of Las Cruces. She truly became my guardian angle. She helped me with the insurances and all the necessary hoops to finally get to bring my daughter home from Abq.
Once we got to Carrizozo, HME about of Roswell was amazing. Holly, the RT, even gave me her cell phone so if I had an emergency I could contact her. Every month I have received all my necessary supplies.
Holly and HME have helped me get scripts through for my daughter. They have truly helped navigate this crazy process. I’ve read so many trach parents stories on Facebook about horrible DME companies. We are so blessed to have Holly and HME as our providers.

Thanks for helping me keep my child healthy and safe.

Dear Jennifer and Adam,

I know that you were just doing your job, but in you doing your job well and timely allowed me to have my dream wedding with my mom by my side.  I greatly appreciate your hard work and kindness with ensuring my mom has the equipment every time.

God Bless you both.

“Greetings.  I want to extend my appreciation for the excellent service delivery by Jared and his team last Saturday April 16, 2016.  Our patient was dying and wanted to be able to die at home with his family.  We obtained hospice services in the home, however the patient required special DME to be able to go home.  This DME was not available easily and the expert Farmington HME Team, under Jared’s direction, delivered the DME by the evening to the patient’s home.  Our patient was able to go home about 8pm with non-emergent ground ambulance and the credit goes to your team for helping.  Thank you for delivering excellent service to our patient’s and community.”

I am advising the company of the excellent service, courtesy and compassion these employees extended on my behalf.  Their efficiency and courtesy was beyond the call of duty and alleviated what could have been an additional stressful moment on our already full plate.