“I am a current customer with HME Specialists requiring the nocturnal use of an oxygen concentrator. We received notice that my husband’s brother passed away and funeral services were being held in California. I immediately contacted your company to inquire information on how to obtain a Personal Oxygen Concentrator (POC). I was to fly to orange county airport in two days time. I was advised that it was short notice to obtain a POC; however, they would do all possible to help me. Sure enough, I immediately received a call from Stephanie Vidana that she would be able to provide me with a POC for my emergency trip but I would need to pick it up and get trained the very next day. When I picked up the POC, Jeremy Dammann was extremely patient and thorough in explaining the unit to me.
I am advising the company of the excellent service, courtesy and compassion these employees extended on my behalf. Their efficiency and courtesy was beyond the call of duty and alleviated what could have been an additional stressful moment on our already full plate.”
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