“In July 2015, one of our patients contacted the HME Supply department with personal and delicate problem. She was having a very difficult time using the retail brand of briefs that her physician had prescribed for her. She was very upset because she was an athlete, a young woman, and the briefs were leaking and preventing her from being able to do the things she loved.
I spoke with the patient directly and offered to send her samples of personal briefs made by four different companies we represent here at HME. I chose ones that specialize in manufacturing briefs specifically for the type of ailment she was experiencing. We got the samples out the next day and our patient chose one she liked. We worked hard to get her order delivered within 48 hours. About 2 weeks later, our patient contacted us again, only this time she thanked us profusely for helping her. She was surprised that there were so many choices in incontinence care, and that she could actually play a role as a partner WITH her physician in choosing a product that fit her individual situation. I was especially glad to learn that she is now back competing with her athletic team and is thrilled to feel “normal” again.”
Director, Patient Supply Services
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